Get help with Shout!

Find setup instructions, check service status, or contact the support desk.

Setup and troubleshooting

Find an answer in the guide.

The help guide covers installation, team shouts, aliases, and messages that don’t arrive. In Chat, type /shout to open the in-app help.

Open the setup guide

Check service status for current incidents.

Team, Business, and Enterprise

Open a support request.

A Google Workspace administrator can file a request for an organization on a paid plan. Replies appear in the support desk and the administrator’s email.

Sign in with Google

Support response times

Team
Requests are answered in the order received, with no promised reply time.
Business
A first reply by the next business day.
Enterprise
A first reply within 4 business hours. Outages are handled first.

Business hours are 9 to 5 US Central, Monday to Friday.

General questions: info@nimbusxr.us. Privacy and legal questions: legal@nimbusxr.us.